Hoteles con spa en Kintamani

"The rate of this hotel said 3 and a half, however when we arrived we found the reception empty. Nobody provided any service until after a good half hour, we rang and rang and it was past the check in time. The room itself was nothing like what it appears to be on the pictures, the bathroom was dirty, no soap, no shampoo and strands of hair from former visitors. The sink was broken, there was a hole instead of it. The curtains and the Moskito net were stained, the door handle came out when we...

"This was a fraudulent account. And hotels.com has done nothing to resolve it. I arrived at the property location, and it was a field. I reached out to hotels.com and the listing immediately. I still have yet to receive a refund. "