Verificado
4/10 Mediocre
Ildiko
1 de ene de 2019
Aspectos positivos: Limpieza
Aspectos negativos: Personal y comodidad de la habitación
Thanks, but no thanks. Will not return.
We were in a courtyard suite, not in our typical price range but decided to splurge a little. It was comfortable, nothing fancy but that's what you'd expect from something so remote. Wifi didn't work much either (not even in the restaurant), but again, it's remote.
The reason for my rating is that when we woke up, there was no water at all. When asking at reception they were like "yep, we're aware, just happened this morning". I had to ask how long it'll take to fix to receive an answer, they didn't even say that just expected me to walk away accepting that sh*t happens and a $260 room doesn't have water. We needed to kill time so went to get breakfast. At $25 per person, but we couldn't head out as planned so there wasn't any alternative. When the water finally came back it was fluctuating from scalding hot to normal, burning me several times in the space of 5 minutes (4mins is their recommended shower time, I overstayed).
I asked when checking out if we get any "no water discount" or perhaps the breakfast dicounted/free but they just said a very nonchalant "no". Paid the bill and left.
Will not return.
To be clear, I get that it's remote, I get that things like are unpredictable and can happen, but if someone pays $260 for one night for two people, you COULD be a little nicer and compensate them for the inconvenience and for losing a bunch of their very valuable island time.
Ps: Restaurant was great, delicious food, no issues with that at all.
Ildiko
Se alojó 1 noche en diciembre de 2018
