2/10 Horrible
Mahmood, Spalding
Viaje en familia
3 de nov de 2025
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Disappointing Stay at Sunday Emerald Hotel – Needs Serious Improvement
Unfortunately, our stay at Sunday Emerald Hotel was far from pleasant. From the moment we entered the room, it was clear that cleanliness was not a priority. The carpets and floors were stained, and there were marks and mould throughout — especially on the bathroom ceilings, which was deeply concerning. The room smelled stale, with an unpleasant odour of urine, and the dim lighting only added to the dated and gloomy atmosphere.
We were given just two towels for four people, and despite requesting additional towels three separate times, none were ever provided. We had no choice but to share towels, which was unacceptable for a hotel of any standard.
Check-in was difficult, as the receptionist did not speak English, making communication a challenge. After returning from a visit to Jeddah Waterfront Harbour, we were reprimanded by another receptionist for not signing declaration forms at check-in — something we were never properly informed about. When I explained that I hadn’t understood the requirement and was happy to sign, she insisted I should have known, claiming her colleague had told me (in Arabic, which I do not understand). The tone and approach were unnecessarily confrontational.
When I tried to read the terms of the declaration, which included potential fines and liabilities, the receptionist appeared irritated, seemingly wanting me to sign without question. This made the process feel mo
Mahmood
Se alojó 1 noche en noviembre de 2025