Illa Gallinara

Het zwembad kon niet worden gebruikt. Veel onkruid tussen de betegeling in en om het zwembad. Het moest nog worden schoongemaakt werd ons verteld.

Hébergement correct, spa privatif à recommander.

So we live in Nice and had to book a hotel because of water leakage in our apartment. Because of this we managed to see different hotels and can really see a difference. The Danish lady receptionist was super nice and service-minded. The young Italian guy had a very bad attitude and was literally rude to me when I came down stressed because the key to a changed room that we had just received didn’t work. I had just left a crying hungry baby and we were forced to change room because of mysterious ant-attack. This guy had not only not come to the room to see the problem as he promised when I called about the issue m, we waited for him a while (he later said he had forgotten the room number, which also shows the level of customer care!), he was nagging about why I was stressed when we had gone all the way up with all our stuff just to notice that the new key didn’t work. No service in mind, not even good attitude at a human level in mind. But only the young Italian-speaking guy and not the rest. The rest were nice. It was also a disappointment that the pool could only be used one hour, it was not clear when I booked and the room that was supposed to be 25 m2 was much smaller than that. We had just stayed at Hotel Vendôme in a 16 m2 room and they were the same size. The only good this was that the lady at the desk changed our room to a better one due to the ants attack. Alas if you need it quiet it’s not so quiet here, you hear the cars outside. We heard it from 5th floor.