Viatges Illa del Port

Everything was nice!

Overall, we enjoyed our stay very much. Beautiful views, the buffets and restaurants were very good and most of the staff was helpful. It was easy to book excursions and the spa inside the hotel.The massage was good but average, like most resorts. Only four stars because the staff at the outside bar was rude every time we went and always arguing amongst themselves. Our neighboring room smoked weed all night making the smell overwhelming at times, we didn't complain but the staff had to smell it and it continued anyway. There is also a speaker alarm in all the rooms that woke us up three times one night and twice another, not sure if it was someone smoking in the room but not pleasant to be taken up to, we thought there was an evacuation and the staff had no explanation. Despite the small issues we will go back and would recommend to others.

Loved our stay and would definitely recommend the Imperial Club.

A entire week stay long, never had turn down service, daily cleaning service was poor and toilet amenities were not repositionned. The acondicioner was never replaced. I requested more towels, never came. Security lockers in both doors in the room and balcony were brocken. Bed linen first night was not fresh ... Really looked usted. Although I complaint never had turn down service or better assistance. Ineficient staff, poor cleaning and horrible food and NO service. All is extremely expensive and pay taxes and resort fee for nothing. One day towels in the beach were finished! All is closed at 6pm you cannot use pool or beach later. I Will never go for vacation here.

Exceptional property right on the beach. Rooms are new, well designed and furnished to a high standard. Pool area and restaurants are excellent and the gym is very well equipped. Dined at the restaurant several times - great food but service in the evening can be slow. Overall an amazing stay. Would 100% pay extra for the ocean view rooms - it’s worth it (rooms at the rear face the main road and golf course). Location is a little isolated - Baha Mar is an easy 10 min walk if you like that style of place, All the local independent restaurants require taxi or car.