Find hotels in Highland Beach, FL from €79

"Overall, this is a clean and well-run hotel with the exception of my room. The room has been partially remodeled and looks nice while some parts look really outdated, cheap and dirty. There was hair in my sink and tub and mold around the drain that looks like it had been building up for awhile. There’s no way the bathroom had been cleaned before I arrived in my room. If they will cut corners cleaning the bathroom, made me wonder where else they cut corners in cleaning. The food was good, however. We ate at the cafe, the outdoor restaurant and got snacks from the bar while poolside. All great food. Poolside service was promised but nearly non-existent. We had to ask for a server every day. I think maybe they are understaffed. The location is good if you want to be a little out of the busier parts of Ft Lauderdale so I liked that. And there were plenty of great restaurants nearby. The staff was friendly and helpful. Finally, the website states that self-parking is free but the hotel informed us upon arrival that self-parking was the same cost as valet which makes no sense. I’ve never been to a hotel or self parking in valet is the same price. When I mentioned this to the person who checked me in, she didn’t even respond to me and so that’s why I never mentioned the bathroom issue. I felt that she wasn’t gonna be responsive to that issue, they certainly weren’t gonna be responsive to my bathroom issue so I said nothing. "

"First and foremost, the hotel is in very poor condition and is no longer what it was a year ago. Although the pool has a heater, it is not turned on unless specifically requested. Additionally, the pool filter is not properly maintained, and when this is brought to the attention of the front desk, the response makes it feel as though guests are inconveniencing the staff by asking for basic service. The customer service is extremely disappointing, particularly at the front desk. In contrast, the best service was provided in the cafeteria by Mr. Raul Sanchez, who was exceptionally kind and professional. It is unfortunate that individuals like him are not in leadership positions within the hotel. The hotel does not have a restaurant and only offers breakfast in the morning. There are no options available even to purchase basic items such as bottled water. The rooms are in unacceptable condition—unclean and poorly maintained. For example, the hairdryer was visibly dirty, with accumulated hair residue, which is completely unacceptable given the way the hotel is advertised on Expedia. Furthermore, the two blonde front desk staff members demonstrated a clear lack of professionalism and ethical conduct. Overall, I am extremely disappointed with the treatment received and would not recommend this hotel. "

"I am very unhappy with my stay at Tideline, because they have too much hidden charges, which wasn’t explained when checking in and I had to pay extra plus deposit that should return to me after checking out that I haven’t received one week now. I wouldn’t recommend this hotel."