Viatges a Gonnesa

I very much enjoyed this charming, stylish hotel, and its friendly and helpful staff. It felt like staying with friends who have a big house and good taste in art...

We stayed in a cottage, which was situated in a good location, close to tne beach. This resort is off a rugged but beautiful stretch of coast. The resort is beautiful, plenty of nature all around. It’s spread out over a hilly site, but has a free electric golf buggy service to get you about. There resort also offers a good mixture of swimming pools and cash bars. The entertainment on offer was good if you wanted it. We did an excellent excursion by boat along the coast as far a Cala Luna. Some of these beaches are stunning. We snorkelled every day and saw a good variety of fish. It’s a really nice resort and the staff were very friendly and helpful.

Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience. Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned. What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT what the Hilton brand would expect The housekeeping staff were always smiley and pleasant. The staff at breakfast just aren’t attentive. Again, no service with a smile. The exception to this was a lady called Elletra who was great every time we saw her! Thank you. I had some dealings with customer service to arrange a cake and flowers for my wife’s birthday. Guilia was very helpful. Thank you. Check out was the same as check in. The staff member didn’t smile once, didn’t even make eye contact with us. Again, not what you’d expect from a 5 star hotel. Enrico was always pleasant.

El resort es precioso. Los jardines, las playas, los restaurantes y las instalaciones deportivas son excelentes. Sin embargo, el servicio no está a la altura de un resort de lujo ni del precio que se paga. Durante mi estancia viví varias situaciones en las que el huésped tenía que resolver los problemas por su cuenta en lugar de recibir ayuda del personal. Por ejemplo, cuando necesité un taxi, el servicio de transporte del hotel no estaba disponible. En lugar de buscar una alternativa, simplemente me dieron un número de teléfono y me pidieron que llamara al taxi yo mismo. También quise alquilar una cama privada con dosel en la playa, pero el personal no sabía cuánto costaba ni cómo se podía reservar. Me sorprendió que los empleados encargados de la playa no pudieran proporcionar una información tan básica. Después de olvidar un objeto en el hotel, lo encontraron, pero tuve que organizar yo mismo todo el envío con FedEx: crear el envío, preparar las etiquetas y programar la recogida del mensajero. Además, tuve que asumir todos los gastos de envío. Esperaba una gestión mucho más profesional por parte de un hotel de este nivel. El parque acuático infantil también fue una decepción. Había muchas hojas y suciedad en el agua, y apenas vi personal supervisando la seguridad de los niños. En general, las instalaciones del resort merecen cinco estrellas, pero el servicio no. Existe una clara diferencia entre la calidad del complejo y la calidad de la atención al cliente. Espero qu

No housekeeping Not even change of towels It’s 50€ if you want to get new towels In the store, the towels are 30€ :).