Vacaciones en General Toshevo

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

The food quality was not great, we did go during off season so the outdoor amenities were not in order, however we did manage to swim in the outdoor pool only because we could handle the cooler water

Very good administrator. I had a broken foot and she found the best room for us. Very good experience.

Excelente atención me facilitaron el early check in, aunque mi esposo había sido el que llamó un día antes para preguntar y le habían dicho que no había problema pero la nueva señorita del día en que llegue al parecer no le dejaron nota entonces estaba extrañada por la petición. Pero al final lo consedieron y estoy agradecida después de un viaje de 20 horas necesitaba el cuarto urgentemente! Todo limpio , no había ruido. Solo la cama era muy dura y el cuarto un tanto oscuro sería bueno una renovada en colores para que se note más luz en los cuartos! Todo perfecto, buena localización! Gracias