Viatges a Districte Històric de Pantigo Road

Pros: Location was great! Staff were helpful, especially concierge, porter, doorman and housekeeping. Room was spacious for New York. View was wonderful. Cons: Check in line was very long and slow. The elevator from our floor to go down took a really long time. Best to leave earlier if you want to avoid stopping at every floor. Bathroom wasn’t clean. The bathtub was slimy and shower curtain had brown slimy stains. Toilet clogged a couple of times even when we were not in the room (was informed by the house keeper it clogged while we were out). There was no coffee machine or tea or cups in the room. We understand coffee can be bought downstairs but we were surprised by this lack of gesture and room amenity for a 5 star hotel. That’s a first. Upon check out we were billed erroneously for $1,000 for mini bar drinks which we didn’t consume. It was reversed of course but that took time and some attitude from the staff doing it.