8/10
The house and location were great, but our stay was spoiled by poor management. We never received gate codes and had to call VRBO support just to get in. The house was clean, but there were no basic starter supplies—no soap, shower gel, dishwasher pods, or laundry detergent. We went to Whole Foods to buy our own. The icemaker didn’t work either.At checkout, we were asked to run the dishwasher, but since there was no detergent, I messaged the manager for guidance. Instead of helping, she responded sarcastically and accused me of using the supplies and not replacing them. I explained we never received any, but she insisted the kits were there and called me a liar. When I asked for proof, she said cleaning crew photos are “internal only.” Very unprofessional and rude. We loved the house but won’t be back because of how we were treated.
Natalia K.
Se alojó 3 noches en abril de 2025