B&B en Derby

"We did not receive the service we paid for. There is no 24/7 front desk as advertised. During the whole of our one night stay we did not see a single member of staff. On arrival, we communicated with a man via the doorbell and were told a code to open the door and then another code to retrieve our keys from a cupboard. There were no towels in our room, we had to request these via the doorbell. There was no bottled water as advertised. The room was not very clean - there were cobwebs on the wall,...

"Loved the courtyard, very helpful owner with all requests, spotless room, good location."

"Everything was absolutely amazing! I hope to return again this summer. We loved Svitlana, the property manager. She has such a gift in hospitality. "

"Clean room, nice friendly safe, nice fresh breakfast "

"Great breakfast, great bar, very good"

"Room was lovely & cozy with great en-suite. Plenty of tea & coffee etc which was refilled every day. Snacks & a mini bar also. Staff were really friendly & helpful. Excellent breakfast included. Definitely recommend The Family Tree."

"Tuve que realizar un viaje de negocios a Leicester durante 3 dias. Al llegar me di cuenta que las habitaciones no tienen baños propios, sino que son compartidos y se encuentran cerca de las habitaciones en el mismo pasillo. No habia leido esa parte en el itinerario, al ver las fotos en las cuales una habitación salia con baño propio. El suelo es de madera por lo que el ruido de los pasos se aprecia mas en el pasillo, pero no hay suficiente actididad como para generar malestar. El personal ha...

"We had a fantastic tiime, the owners were lovely, the room was cosy, warm and the breakfast was delicious "

"How friendly the staff were and clean and tidy everything was"

"A really pleasant place to stay, staff verry accommodating and the rooms very good. Will definitely be on our “ go again” list"