Hoteles con spa en Coventry

"The hotel facilities are good. Bed is comfy, breakfast is nice. However I was attending a conference and had a parcel delivered 3 days in advance which was received by a staff member. When asking for it, they never found it. I was chasing the staff as i had to basically tell her how to proceed (contact the employee who signed up for the package and track it down, simple!). Not even the reception manager showed up to do something about it nor apologise for the situation. At the end of the day, I...

"Hotel was lovely looking and the room was nice too. However, we paid a rate that was supposed to include breakfast. When we went down for breakfast we were told that the chef wasn’t in work that day so the only things available was panini or toasties out of the coffee room. The food looked like it had been there for ages and I paid for an actual breakfast. We weren’t told there was no chef until we went down for the meal. I feel we should have been charged less as at no point were we told that...