Viatges Comtat de Chautauqua

All basic needs are met at the location

First room assigned at check-in was not even cleaned. Garbage on dressers and desks. Beds were stripped and sheets were lying in piles on the chairs next to beds. Visible stains could be seen on the mattress protectors. I was moved to another room where it was not any better. The front desk attendant was heard using very strong profanity in front of my child. Unacceptable. Second room was complete filth. Holes could be seen from under the door that led to outside, flip flops had to be worn in shower due to filthy bath mat, traps under sink in bathroom is noticeable due to bug infestation. Stained white wash cloths and towels are provided, pincher bug was found inside bed. The smell of cigarettes and illegal substance can be smelled in rooms, even though a non smoking room was requested. Also smelt from in the hallways. Staff is very ignorant and rude, while place is unsafe as gang members and Mexicans stand around burn barrels smoking and party all night listening to loud music. Doors are left propped open with empty hard liquor bottles. Property felt unsafe. Manager will be contacted in the morning.

The room was great but I paid over 700 dollars for 4 nights and the pool was down the whole time and they even had the fire department there cuz the motor blew up it took Expedia calling them multiple times to try to get early check out and my money back haven't received it yet they said 5 days but had to pay over 300 for a different hotel room

Room was very clean.