6/10, Acceptable
Anna
8 de set. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei
The hotel has a very central location, within easy walking distance to most of Chania’s attractions. The building itself is historic, which has charm, but it’s important to note that there is no elevator and the staircase is steep (two flights up). The highlight of our stay was the cleaning service—our room was spotless and refreshed daily, which we truly appreciated.
Unfortunately, this is where the positives end. The reception/host experience was the worst I’ve ever had in my travels. Due to a miscommunication through Expedia (some hotel replies never appeared in my Expedia inbox, which I can prove), the car transfer we had requested did not happen. Despite me messaging the hotel the day before and the day of arrival, I never received the necessary info. We ended up taking a taxi instead.
Upon arrival, the reception person (I believe her name was Eva, based on other reviews) stormed out of the hotel and began arguing with us on the street, demanding payment for the transfer we never received. She then continued to argue with us up two flights of stairs while delaying our check-in, despite me showing her the missing messages in my Expedia inbox. She repeatedly insisted it wasn’t her fault, that she wouldn’t “lose money,” and demanded we pay anyway. After a long flight, this aggressive and hostile treatment was beyond unacceptable—I was driven to tears. My husband eventually gave her money just so we could check into our room.
Anna
Estada de 4 nits (set. 2025)