Castillo de Caerleon

This accommodation has potential to be a charming and convenient little place. The staff were lovely and hardworking in the extreme heat. Its downfall was that it is extremely poorly maintained, not seeming to be any fault of the cleaning staff, but likely due to poor maintenance management. The carpets needed professional cleaning, not just a hoover. They were filthy. Luckily our room itself smelled fresh, but the corridors stunk of all sorts, including cigarette smoke, which is off putting for non smokers. The amenities were good, including a fridge which included some milk, which we returned to reception only because we don’t drink dairy, but the man managing seemed to give a hard time to the staff for this. In general, management seemed to be struggling and blaming the staff. There was a bathroom on the floor above us which I made use of to wash my hands while my partner was using the washroom in our room. It could be a lovely touch as a spare (shared) bathroom, giving a cozy guesthouse feeling, especially for families, but it wasn’t clean sadly. The room was cluttered with unneeded furniture that we did put our stuff on, only because it was in the front of plenty of other space to put our things on. The managing man did offer to remove it for us but there was no point then as we were only there two nights. Without that clutter and with a clean carpet, it would be an ideal place close to the beach and shops. The building and rooms have lots of hidden character.

Nice hotel and room was comfortable. Plenty of parking, good location. Breakfast at sister hotel was very good with varied selection. Would personally prefer to have reception open for check in rather than a key code and breakfast in the hotel itself. Staff in sister hotel very friendly and helpful.

Stayed overnight and it was in a quiet neighbourhood with shops close by. Clean and tidy place with lots of amenities