2/10
This has been a terrible experience. I want my money back. We asked all day for towels, toilet paper, coffeemaker with filters and blankets, and it took until 10 pm at night to get them. When they were brought the towels were wet and the blankets smelt bad. Most importantly this was my daughter’s 16th birthday and she was upset that we didn’t get to stay in the Elvis Penthouse that we rented. This place has the worst management possible. We called the front desk multiple times and were put on hold for more than10 min without any of the things we needed. Four different staff members took all day to bring towels for 5 people and then they were wet. It doesn’t matter how many nights you offer for free we didn’t get what we paid for and why would we want to stay for free somewhere so poorly ran. And it’s not free when we originally paid 625. We reserved the Elvis penthouse and were told it was double booked. This was at 8pm at night. We were tired and ready to set up my daughter’s surprise birthday party. They offered us a hotel type condo room. Not nearly as nice as the penthouse we reserved.
Racheal H.
Se alojó 2 noches en junio de 2025
