6/10 Normal
Tracie B.
18 de ago de 2025
Aspectos positivos: Limpieza
We had a very difficult check-in process. The key would not work and neither would the garage entry code. Once we reached Monika, she treated us as if we were bothering her. She even said "I don't know what you want me to do, I'm in L.A." Finally the housekeeper's husband came with another key, which also did not work. He had to use a drill to manually remove the lock and open the door. We had to wait 3 hours, with a car full of people and food to enter the house with no apology from the host. For the rest of our trip, we could only enter and exit the house through the garage door. The house itself was very nice and spacious. We loved the kayaks and pool table, however the listing states there is an arcade/game room, which there is not. The couch is very big and fit all 5 of us with no trouble while we watched TV. We had several issues with ants in the kitchen upon arrival, and after we sprayed and cleaned, they continued to come back, forcing us to have to throw out some food. The beds were very comfortable and the outdoor patio was great. The view cannot be beat. The dock was wonderful for fishing and accommodated our wave runner very well. We enjoyed the spa, but it didn't get very hot, so we only used it during the day. At this price point, we were surprised and disappointed to have to deal with these types of issues and customer service. Overall it is a nice house in a great location, and if some of these issues could be worked out, we would consider booking it again.
Tracie B.
Se alojó 4 noches en agosto de 2025