Hoteles de lujo en Birmingham

"Perfecto, pero creo que los recepcionistas hablasen español quedaria mejor! y o ascensor no funcionaba eso fui un poco molesto de lo resto perfecto!"

"The hotel facilities are good. Bed is comfy, breakfast is nice. However I was attending a conference and had a parcel delivered 3 days in advance which was received by a staff member. When asking for it, they never found it. I was chasing the staff as i had to basically tell her how to proceed (contact the employee who signed up for the package and track it down, simple!). Not even the reception manager showed up to do something about it nor apologise for the situation. At the end of the day, I...