2/10 Horrible
Viajero verificado
Viaje en pareja
24 de jun de 2019
Aspectos negativos: Servicios
Terrible experience and they don't care.
We went to sleep after 10pm and was impossible due to loud music of some event they had. I called the reception and was told the music could last until 1am. They offered me to change the room, and we accepted, so get dressed again, gather all your stuff and move to the new room almost at 11pm. The new room was the disable one (by the way, disable room and it was the furthest from the lift!!!). It wasn't warm inside, it was hot. And I could not close the heater because the valve is broken. Then I tried to open the windows, but the room is facing the road and the noise from cars made impossible to sleep. Then the bed, the mattress was old and that soft that I was sank in the bed. And the music was still audible from the new room. But the worst is that the loud music event wasn't an exception. If you read the reviews you will see that this happens once and again, so the management knows that it is not possible to sleep, but still they do it. So, they don't care.
Breakfast was good compared with the hotel standard, and the service was kind.
Viajero verificado
Se alojó 1 noche en junio de 2019