The property is advertised as a fully equipped luxury villa, which it is not. Upon arrival the fridge was making an excessive amount of noise so we contacted Andrew (Our first request to him was responded to late as he stated he doesn’t check the VRBO communication site often and prefers to communicate through WhatsApp)who arranged for a repairman to attend BB3 (our unit) and to bring some glasses and dish towels as they were non existent. I had also mentioned that a couple of lights were burnt out and asked for replacements, which we were promised, but never appeared for the balance of our stay(six nights).The repairman removed the fan, leaving us with no fridge, we had perishables which we asked some neighbours if we could store till the next day, which if only for one night would have been acceptable. The repairman returned late the next day with a used part which he installed, the noise went away and after 11 hours we were finally able to freeze water in the freezer, but the fridge portion never got back to even keeping things cool, so we had to throw out our perishables and start eating at restaurants which wasn’t our plan. We advised that the dishwasher wasn’t working and were told they would look at it and never did. This wouldn’t have been the end of the world if the hot water was working in the kitchen but it looked like someone had removed the heater under the sink, left the exposed wires and never replaced it, so we ended up having to boil water to wash the dishes (at a luxury fully equipped unit). We kept asking Andrew specific questions about some form of compensation for all our troubles or to move us to another location, but after repeated attempts with the same questions we never received a response. We received a number of “sorry for the inconvenience “, but no responses to our very direct questions.
We were extremely disappointed ending our vacation at this location mainly because of the property not meeting the advertising and Andrew’s lack of response to our direct questions.. When he did respond to our first issue by sending the repairman and the glasses we thought things would improve but that wasn’t the case. The couch cushions were stained as well. It’s obvious that nobody is inspecting this place to insure that it meets the standards of a “fully equipped luxury unit”.
Luxury Seaview - Infinity Pool (BB3)
Un viajero real de Saskatoon se alojó en Luxury Seaview - Infinity Pool (BB3)
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