Review of Kerkstraat Residence – Amsterdam
We recently stayed at Kerkstraat Residence in Amsterdam and, unfortunately, our experience left much to be desired. The Positives:
Kerkstraat Residence is centrally located, making it easy to walk to shops, museums, and restaurants. This made our time exploring Amsterdam very enjoyable and convenient. The Negatives:
The accommodations were disappointing from the moment we arrived. Our room was not prepared upon check-in, a frustrating delay as we had to wait for a housekeeper to clean the space. The innkeepers were unable to provide a clear explanation, other than blaming Expedia (our booking platform), though they did promptly send someone to clean.
The initial impression of the property was quite poor. The carpet inside the inn was dirty and unvacuumed, and outside the entrance, we were greeted by a dead plant in a pot—a small detail, but one that set the tone for what followed. The last-minute cleaning job, though appreciated, was rushed and did little to improve the room’s overall presentation, which was modest at best. The reality of the room did not match the online images we had seen when booking. There were multiple maintenance and cleanliness issues, including:
Non-working light bulbs (only one bulb functioning in a fixture that should have had three), inadequate bathroom lighting, dirty carpet, even after being vacuumed, no place to hang bath towels, a filthy bed headboard. The space felt more like a hostel.
