Hoteles con piscina en Amari

"Subject: Request for Compensation – Stay at Grecotel Plaza Beach House Dear Sir or Madam, I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights. Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered: • First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff. • Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false. • Second room: in unacceptable condition: • View of an abandoned building and a parking lot • Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty. • Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation. • Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk. • Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights."

"Ofrecen muchas actividades diarias, como volley o deportes de agua, así como espectáculos variados por la noche (tanto para niños como adultos) tiene acceso a la playa con tumbonas gratuitas para los huéspedes del hotel, ideal para relajarte si no quieres desplazarte a alguna playa cercana (como hay que hacer en otros hoteles), además tiene tres piscinas distintas también con tumbonas cómodas (siempre tienen toallas „reservando“ la tumbona por parte de otros huéspedes, pero como no está permitido y no veía a nadie en la tumbona de hacía algunos minutos la quitaba y me podía tumbar tranquilamente). En la piscina principal se puede encontrar el bar para el todo incluido (los cócteles hechos sin máquina, de la botella directamente) que tiene mucha variedad de bebidas y algunos aperitivos. Además el hotel tiene muchos restaurantes con mucha variedad de comida y toda buenísima, sinceramente su restaurante italiano (en el que se puede reservar gratuitamente en la recepción del restaurante principal) tiene el mejor risotto de setas que haya comido nunca! El personal es super amable y el servicio en el buffet es rápido, eficiente y simpático. Por último, el colchón de la habitación era muy grande y cómodo y no se escuchaba nada, se podía dormir genial. Sinceramente de los mejores hoteles en los que me he alojado :) "

"This is a half-renovated hotel being marketed as luxury. In fact, its previous name is still visible throughout the premises, and in some cases hastily plastered over with a sticker. We booked one of the cheaper rooms, but were surprised by how poor the quality was. The mattress was terrible — we could feel every spring despite both of us weighing 80 and 50kg. The pillows were extremely lumpy and felt like they were filled with cotton balls. The air-conditioning in the room was useless as you are unable to control the temperature, only the fan speed. The room was always warm. After I asked them to look into it, they promised that they had already sent someone who had “fixed it”. But it felt exactly the same after which left me feeling like I had been lied to. The shower temperature was so cold that we weren’t able to shower comfortably in the mornings despite how warm the room was. Just ducking in and out of the water despite the temperature being set to the warmest. I appreciate the cold water in the afternoons but being able to summon at least room temperature water would have been appreciated. The giant lamps on the two bed side tables took up 99% of the room of the side table thus defeating the entire purpose of a table. They also used the only electricity plug leaving us with either nowhere to charge our phones or no light. Because besides the side lamps there was no ceiling light, just a terribly wobbly floor lamp incapable of lighting the room properly by itsel"