"After an excellent stay in March 2018 shortly after the hotel opened (see 10/10 review below), we returned this year. While the rooms and facilities naturally remain impressive only 10 months on, it was like a different hotel in terms of service. No longer the superlative standards the Four Seasons ..."…"

Comentario del 4 de feb. de 2019

Four Seasons Hotel Megeve

Apartamento Megève, 3 Habitaciones, 4 Personas

2.7 km from Megeve

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What has happened to the service in this hotel??…

3 sobre 5

After an excellent stay in March 2018 shortly after the hotel opened (see 10/10 review below), we returned this year. While the rooms and facilities naturally remain impressive only 10 months on, it was like a different hotel in terms of service. No longer the superlative standards the Four Seasons brand is known for, with all requests fulfilled graciously, but instead a series of problems starting before we even arrived, with various concierge and reservation team members emailing at different times with duplicated questions ignoring information and requests we had already communicated. Then during the stay, there was a general tendency for the staff not to take responsibility for sorting out your problem themselves, but to try to pass it onto someone else when they felt it was outside their narrowly defined job description (e.g. reception staff refusing to make reservations which they viewed as the concierge’s job, even when the concierge was busy). Only the ski room staff were properly helpful, and they were the only people I recognized from last year. Everyone else though pleasant, seemed young and somewhat clueless- big question as to whether they are employees of Four Seasons themselves and subject to their training, or whether they are seasons workers for the Rothschild Group, taken from the general pool that services the group’s other (cheaper) hotels and restaurants in Megeve – not really acceptable given the huge price premium here. …After an excellent stay in March 2018 shortly after the hotel opened (see 10/10 review below), we returned this year. While the rooms and facilities naturally remain impressive only 10 months on, it was like a different hotel in terms of service. No longer the superlative standards the Four Seasons brand is known for, with all requests fulfilled graciously, but instead a series of problems starting before we even arrived, with various concierge and reservation team members emailing at different times with duplicated questions ignoring information and requests we had already communicated. Then during the stay, there was a general tendency for the staff not to take responsibility for sorting out your problem themselves, but to try to pass it onto someone else when they felt it was outside their narrowly defined job description (e.g. reception staff refusing to make reservations which they viewed as the concierge’s job, even when the concierge was busy). Only the ski room staff were properly helpful, and they were the only people I recognized from last year. Everyone else though pleasant, seemed young and somewhat clueless- big question as to whether they are employees of Four Seasons themselves and subject to their training, or whether they are seasons workers for the Rothschild Group, taken from the general pool that services the group’s other (cheaper) hotels and restaurants in Megeve – not really acceptable given the huge price premium here.

Un viajero real se alojó en Four Seasons Hotel Megeve

Publicado hace 8 meses

Four Seasons Hotel Megeve

Comentario verificado por Expedia…

5 sobre 5

Hôtel à taille humaine au pied des pistes le personnel est adorable et au petit soin j y retournerai …

Un viajero real se alojó en La Ferme du Golf

Publicado hace 6 meses

La Ferme du Golf

Comentario verificado por Expedia…

1 sobre 5

reservé una habitación pensando en un R&C y me dieron un apartamento a 5KMs del Relais, me dijeron, cuando ya había pagado, que no habría limpieza ni me haría la cama y que si anulaba cobrarían iguelmente. Las vistas: una sombrilla del restaurante de abajo!!!…

Un viajero real se alojó en Flocons De Sel

Publicado hace más de un año

Flocons De Sel

Un véritable bonheur !…

5 sobre 5

Douillet, intime et charmant lieux pour profiter pleinement . Nous avons adoré l’espace, la situation et les prestations du chalet. la place de stationnement juste en bas est très pratique. un sans fautes pour des propriétaires aussi charmants que leurs chalet. merci…

Un viajero real se alojó en Exclusive & Chic

Publicado hace 7 meses

Exclusive & Chic

Superb apartment…

5 sobre 5

Spacious, elegant and comfortable. This is a well appointed apartment, within a short walk of the Mont d’Arbois and Rocharbois gondolas. A small supermarket and ski hire nearby too. Regular daytime free bus to the centre of town. A great place for a ski holiday.…

Un viajero real se alojó en Apartment/ Flat - Megève

Publicado hace 8 meses

Apartment/ Flat - Megève

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