"The boarding pass or checkin process is pretty great. It’s robust and full of information. However once you’re in you can forget about customer service. I texted both available numbers given for any sort of help and was completely ignored. The remotes did not have batteries. One of the TV’s wasn’t working and I was left to figure things out entirely on my own. The main bedroom shower drain is clogged. It’s pretty gross showering with feet submerged in used soapy water tha should just drain....

"El proceso de check in tardado. Albercas heladas. No había agua caliente para bañarse. El personal muy amable. La casa linda. Me llegó un pago recurrente que menciona es por 12 meses cuando el monto aceptado por la renta es de un solo pago. Estoy gestionando aclaraciones. "

"This property is tucked away in a quiet area of San Miguel de Allende. Mauricio met us at the door and helped us get our bags to our room. He was very friendly and helpful. He went over the breakfast schedule and stayed in constant communication with us throughout. "

"La casa superó nuestras espectativas, limpia, amplia muy cómoda en general"