"Rita was so knowledgeable and engaging. All of the staff went above and beyond. "

"The service at this hotel was unparallel. I needed a medication and they sent a driver to the pharmacy to pick it up and bring it back to the hotel. I also needed hiking boots and they went to a hiking shoe store bought me my size got them on sale and brought them to the hotel. I’ve never experienced such incredible service before at a hotel."

"Balcony view was brilliant very relaxing place to stay "

"Staff at the hotel were superb.. I read some of the comments about five star hotel in previous reviews while the hotel itself may not be a five-star the staff and the service is easily five-star… I laugh at some of the comments…. if you want little slippers and matching housecoat, look like a prince and princess, then go to Palace… the meals were suburban with the first class chef from Brazil… when I came to the restaurant bar you couldn’t want more for service and quality…. awesome place for...

"Spectacular team and facility"

"Torel Quinta da Vacaria was the most beautiful and best stay in Douro Valley. The hotel was an architectural marvel, with its state of the art spa to the most spectacular views of the river. But the best part was its amazing staff and impecable service. This had been one of the best hotels we have stayed in the world and we HIGHLY recommend it."

"The staff were super helpful with information about the hotel, helping us with getting around the city. Dining staff were extremely nice and helpful. Very pleasant stay. "