"The staff are first rate. Due to no fault of the hotel night work was carried out right next to our window and on the second night of our stay. A crane was employed all night with the construction lighting impacting the room even with curtains drawn. The noise of the crane and the loud conversations continued all night. I think a hotel’s worth is measured in how they respond. When reported at check out they apologised and immediately waived the cost of breakfast for our stay. We will absolutely...

"Very clean, good was great, very great location close to all the action"

"Buena ubicación, buen personal."

"On checking in they tried to give us a basic room which wasn't right as we had booked a superior terraced room. When we got to our room eventually it was made up for one person not two. The maid kept the room clean but very hit and miss if you got tea or coffee.We asked for an extra cup, milk and coffee it vexed the man delivering. The breakfast wasn't the best and the women worked very hard in the breakfast room . Lots of the crockery was chipped. We intended to eat in the restaurant on our...

"Meals were good and shops nearby were plentiful. Staff was not friendly."

"Easy location, friendly staff, great sauna"

"Our air conditioning wasn’t working well but they fixed it very promptly once we advised them. We did find it hard sleeping because the air conditioning would not run during the night and we were experiencing a heat wave in Madrid. We didn’t have a sheet so we could toss off the cover and still be covered. (Apparently, we need to be covered even when we are warm.)"

"Excellent location, staff really helpful. It was really challenging getting a taxi on a Sunday."