"Breakfast was not very good. Thin chicken patties 2 days hard as a rock, cold waffles, do not like egg white omelets , never had enough cinnamon rolls out, things were out of things, cereal, yogurts, juice frequently. One of the coffee machines broken. Room- ok but our soap was out 2 days, Kleenex out, no wash rags one day."

"Nice hotel on Times Square. We definitely stay there again."

"After my flight was canceled and delayed for two days, I arrived to find that my reservation had not been honored—even though I was charged for those two days. This caused excessive new expenses and immense stress while trying to find new accommodations. To make matters worse, the staff was not helpful at all and offered no assistance other than a simple 'sorry.'"

"Clean room"