4/10, Deficient
REGINA, marietta
Viatge en parella
12 de nov. de 2025
Què li ha agradat: Neteja
Stayed 5 nights. Parking lot lights were only lit on last night-did not feel safe. No sidewalk lighting at all along ramp to street level from lobby- also not safe, could easily stumble. Not the best communications as I requested 1st or 2nd floor when reserving room with 2 double beds. I don't use elevators (phobias should be accommodated as any disability). In reply, hotel email stated no rooms exist below 3rd floor, but that they would do their best to accommodate me, with no clarification that room type I reserved starts on 4th floor! Had I known, I would have changed room type then. At 4:15 pm check-in, was assigned to 7th floor, but they changed to 4th.- no longer vacancy on 3rd. Night manager was pleasant, though I was obviously panicky and unhappy (not rude). In my 70's I find it challenging to walk 4 flights of stairs from parking level or even 2 flights from front door. Each time, had to rely on others to carry any luggage or bags. Attended events, so stairs were even more challenging with heels. Many ice machines were not working. Parking was $22 per night, but limited- one night, had to use valet parking (at no extra cost) after driving around 2 lots to find no space. Upon checking out, was overcharged for parking but corrected when brought to their attention. Ordered breakfast at hotel restaurant once, but it was inedible due to heavy salt taste- biscuits with gravy. However, grits were very good. Room was very clean, comfortable and attractive.
REGINA
Estada de 4 nits (nov. 2025)
