Beautiful and clean villa, fantastic onsite management and out of this world view. Randy was very helpful and informative prior to our visit and Sylvia was absolutely amazing, ever so helpful during our stay!!! She rescued us when we were lost on our first attempt to locate the villa and led us all the way to Road Town to pick up the rest of our party. She was very detailed when showing us how to turn on fans, AC, etc. She received and put away the provisions we ordered prior to our arrival. We are already starting to plan our next visit!!!
We had two issues, both of which Sylvia went out of her way to help but we feel these could have been avoided.
Apparently Pool filter stops working after power goes off (which happened twice during our stay - “government outage”) which caused pool to become very cloudy. If renters could have been informed of this fact and given access to filter system, we could have turned it back on and not lose two days of pool use.
Cistern pump burned up because it ran when cistern was empty. It would have been nice if cistern had been filled prior to our arrival especially since the area had not had rain for a while.
Other than these, it was an amazing experience and we highly recommend Villa Sirenetta!!!