4/10
Firstly, when i booked the property it DID NOT MENTION that we were staying in the basement. A day before of my arrival i receive pictures and title that said bottom suite. At that point it was too late to book something else. My family was extremely disappointed. From the basement you can barely see the views with high grass outside. The next morning we had the spectic tank alaram go off. Due to low water levels, we were afraid of running out of water so only person had the chance to shower. That alarm was so unsettling to my elderly parents. It went on for 3 hours until we decided to look for keys and go in the control room to turn it off. Not sure why the upstairs tentdants are the only ones with the access to the control room. We were not notified that the water can not be used for drinking. With an infant thats important information to know. Had to go out to purchase water. When we first walked in the beds were not made properly and the sheets didn't look washed. Later we saw there was no laundry detergent either. I messaged and asked if the sheets were washed with detergent and i received a generic response. There was no follow up with the cleaner at all. The check out instructions were basically to clean the whole basement, from taking out the garbage, to washing and putting away dishes, placing everything in laundry to be washed. Not sure why we are getting charged a hefty fee for cleaning. We left the basement cleaner than we had received it (have pictures to prove)
Anumta S.
Estada de 3 nits (jul. 2024)