2/10
I had 2 reservations, and 1 was canceled without my knowledge. I was not aware the hotel canceled 1 of the rooms until I was checking in at 10pm. Had to wait 45 mins to get another room. When I got a new room, the air conditioning was broke and room was over 100 degrees. It was 86 degrees outside at the time. I asked for another room and woman told me they need to spray Febreze on the carpet to get rid of the smell. Also, the other room we had, no water in the bathroom since and little water pressure in the shower. There were two other people that could not get in their room for over an hour. The lock was broke. Never had such a bad experience ever and I travel a lot. The cancelling of the room w/o my knowledge ticked me off. I had 8 people traveling with me and that is 100% unacceptable!
Tracy
Estada d’1 nit (juny 2025)