4/10, Deficient
Kari
Viatge de negocis, Viatge en família
14 de juny de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
The property itself was nice and parking was easy. The staff was neither friendly nor helpful. We stayed for 5 nights and never once got our room cleaned and were never told we would need to request it if that was the case. We had to ask for towels which the staff made us come down 3 floors to the front desk to get. We bought 2 sodas and 2 bags of chips from the market, which I paid for ($15) directly with my card. After I checked out and was hours away, I received a bill for over $32 for dining, which we never did. I called the front desk and she claimed if we bought from the market it could go on a room charge. I had already paid the $15. She said "I'll ask a manager about it and hung up." Also, the hotel was relatively empty and they put rooms of kids right next to us that left their room doors open like a dorm and were loud and rude in the hallway. Not one person asked us about our stay while we were there and we were in and out of the hotel for an event at the university. I have never had such awful service at a hotel that I believed would be perfect for what we needed. I will definitely not stay there again when we come back....and I would appreciate my money returned for charges I never accrued.
Kari
Estada de 5 nits (juny 2025)