The quality of this hotel has degraded year-by-year over the last four years, and I was very disappointed on my last trip.
The front desk personnel will hardly lift a finger and act as if they are being asked a great favor, rather than enthusiastically granting a guests simple request.
On one trip there was no toaster or coffee maker in the room, and this last trip I had to beg for two days for a toaster.
It’s a residence type hotel but there is no table in the room. You are provided with two forks, two spoons, two butter knives, no spatula, no scouring pads, no cover for the frying pan, and in almost every room I’ve stayed in, faulty outlets force you to make toast in the bathroom, or plugged into a lamp.
The luggage carts are old and broken and there are only two of them.
In the three years I’ve been visiting this hotel four times a year, they have never bothered to create or provide a channel guide for the cable tv service they use. If you want to find CNN or TBS, you have to flip through 200 channels waiting for the digital cable system to change channels, then sitting through commercials until you can figure out what channel you are watching. I’ve mentioned this to the desk people for years but apparently nobody thinks it’s a worthy consideration for the guests.
The cost of the rooms are now overpriced on the weekends, you would do much better at the hotel across the street at this point. Or the the Clarion around the corner.
