2/10, Horrible
Charles, State College
19 de set. de 2025
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
My stay was only 15 hours and it was terrible. The room I was given was 50 degrees and the HVAC did not work. Rather than giving me a room (as I was in a hurry to get to a dinner) they insisted on sending an engineer. This took much time and he simply confirmed that it was broken. At this point I made Four calls to the front desk before I could get them to provide me with another room.
The second room smelled like mildew but I was now late for an event and did not have time to again change rooms. I returned late in the evening and when walking in the carpet found that a 3 food area in diameter was sopping wet from a leak. I also found that one of the two sinks did not drain and actually had 3 inches of water in it. The next morning I discovered that the closet area also had wet floors and that all of my clothing now smelled like mildew.
Prior to checking out I called the front desk and told them I wanted to speak to a manger at check-out. The manager was not pleasant and said the most they could do was waive the parking fee ($34 savings on a stay room rate of well over $500).
At check out I was in a rush to get to a funeral and called later in the day. After three calls and messages, nobody ever got back to me to discuss how they could make things right.
Charles
Estada d’1 nit (set. 2025)
