Viatges a Villa Aura

Es un hotel bien ubicado para conocer la zona colonial, económico y con calidad

What i like the

The hotel is big and somewhat beautiful on the out side. The beach is beautiful and the pool is great. Most of the staff are in need of training about customer services. The restaurant that suppose to be included in the package are very hard to get a reservation and staff give you a hard time when you ask for help to make a reservation. There were a few staff very amable and attentive, but others seems with bad attitude. The room are spacious but some room had a bad smell and some of the elevator as well smell weird

This is beautiful historic property, extremely well maintained and preserved. It’s like traveling back in time with all the comfort and luxuries of the contemporary times. The rooms are beautiful, very clean and comfortable. Great air conditioning and the staff is the best. Always smiling, ready to help and they make your stay very pleasant. The location is idyllic, in the very heart of the Colonial Zone, close to everything and great restaurants. I will recommend this hotel with my eyes closed and in a heartbeat. Looking forward for my next visit.

Overall the stay was nice. The property is beautiful, the food is great and the amenities are nice. Coming from the US there was a language barrier, but being half Puerto Rican I do understand Spanish for the most part and that’s where my stay lost some points. Most of the staff were nice and did their best to translate, but and select few were very rude in their looks and comments to my lack in ability to speak Spanish. None the less the stay was lovely, and Julio made our night each dinner with his excellent service hands down best employee there.