8/10, Bo
Luis
Viatge en família amb nens petits, Viatge en família
23 de juny de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
My overall experience was good and would recommend it to anybody staying in Hesperia. The reason for the 4 star review is due to my check in experience. My family and I had traveled at that point for 10 hrs from Texas to California , upon arrival we were early for our check in @3pm for about 10 minutes and we were asked to come back in 1 hour because our room was not ready. We left and came back in an hour only to be told that our room was still not ready , the staff told us that as soon as the room was ready they would give me a call. Another 40 minutes passed and finally our room was ready after almost 2 hours of waiting which is completely unacceptable. As a client you are expected to adhere to their standards of early cancellation, check in and check out times among other things and they completely failed to meet their end which is to have the room ready for a paying customer arriving timely. All we were told was that they were sorry and that we could help ourselves to some complimentary Chips and cookies for the time we waited. A complete lack of accountability and a accommodation. Again the hotel is good , breakfast is great , rooms clean but just give them a call ahead of time and ask if your room will ready so you avoid my experience
Luis
Estada de 2 nits (juny 2025)