8/10, Bo
Cheryl
Viatge en família
16 de set. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I was very happy with my stay. Every one was so friendly. Housekeeping was great. Food and drinks were on the expensive side but that was expected. The boat ride back and forth was easy but keep in mind it leaves on time very time. The reason for 4 stars and not 5 is my experience with the spa. It was a great massage but it was not a 5 star experience. We checked the weather for the week and scheduled for a day we knew it would rain and we would be staying at the hotel for the day. First issue was you only get 1 hr to use the spa facility and they say it is complimentary…. How is it complimentary with what we were charged? My biggest issue was there are only 7 or 8 lounge chairs at the pool inside. Keep in mind we booked that day because of the rain. We were told we could not use them because they were rented! People can pay to use the spa for an a specific amount of time while not paying what I paid for a massage. There was no place for us to put our towels or robes. There were 2 chairs they called sofas they said we could use. I spent over $600 for massages and could not relax by the pool because some one rented a chair for $70?? I had to put my belongings piled on a chair? They need to reevaluate who’s the priority, the customer that is spending over $600 or the customer that spent $70. I would not recommend the spa as much as I liked the hotel itself.
Cheryl
Estada de 8 nits (set. 2025)
