2/10, Horrible
KATHLEEN
Viatge en família
10 de juny de 2025
Què no li ha agradat: Neteja, comoditats
This hotel has serious hygiene issue. We paid for 2 nights and when we checked in at night, we found hundreds of ants crawling on the windows and tens of bugs crawling and flying all over the bed, ceiling, wall and floor. I do appreciate the fact that the staff cleaned the room again and applied pest control at 11pm at night as a remedy. However, the proper cleaning and any pest control should have been done prior to our arrival, not when we found out the issue. We had to sleep that night with the remaining bug spray smell and dead insect bodies in the room. It’s too late at night and we couldn’t find another hotel. I couldn’t even know how much toxic gas and VOC that I had breathed in. Besides the insect issue, the cleanliness in general is also a concern. See pictures attached. We had to check out the room immediately the next day morning. THE HOTEL REFUSED TO REFUND for the 2nd night that we didn’t even stay. So basically we paid for their fault and the hotel just doesn’t care. It’s a sketchy area too. It’s about 15 mins walk from the train station with the big luggages. I recommend to choose something closer to the Mestre train station than this Antica Villa hotel. It claims to be “2 star” hotel but definitely below “1 star” as per East Asian standards or North American standards. So watch out for the hotel star rating if you are travelling from North America or Asia.
KATHLEEN
Estada de 2 nits (juny 2025)