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"Excellent"

"I was awakened at 12.20am by the guest next door slamming his door. I rang Reception and they said they would have a word with him. That didn't work. The next night he woke me up at 4.30am. I rang Reception: the receptionist said they couldn't hear the door slam (I was on the 5th floor). When I insisted, they moved me to a room that was badly in need of refurbishment. They have not yet agreed to refund me for the two sleepless nights, despite admitting that the behaviour of the guest next door...

"I was a little disappointed overall, although the view was amazing. I expected a little more from the Eurostar name. We were given a multi-room suite, which I did not book. There were only two of us, so it felt a little odd we had a separate virtually empty sitting room with not much more than a pull-out couch. Just feels like it’s ready for an update throughout. The atrium inside was dark and empty. One highlight was definitely the cheerful breakfast room and impressive self-serve spread. Oh...

"Carmen at the front desk was amazing!!! Excellent breakfast! Comfortable bed👍‼️"

"Nice rooms, very few amenities, no coffee in the rooms, Outdoor pool was not open yet, but looked ready, (34 degrees outside. People sitting in the lawn, lounge chairs weee locked up , asked to pay 12 euros each to use the indoor pool!!! Was once a nice hotel, a little dated and will nickel and dime you. Stuffy atmosphere"

"The staff were great and I appreciated the early check in. Breakfast was also great. Unfortunately there was a smell of cigarette smoke in the bathroom that seemed to be coming through the vents from the room above. They should look at blocking it off because it was a strong smell, as if someone had been smoking in my room."

"Service was great in reception they were really nice and helpful. But cleanest of the room wasn’t great. We have some few episodes with lights going on and off. We found parking in the paying parking spot in the front of the hotel that was great but we were only staying one night. The hotel has a parking place but is not exactly in the hotel. The location of the hotel is great a walking distance to the “Aqueduct” and the “Alcazar”"

"Beautiful and big hotel. Nice balcony. Amazing views from everywhere. Easy parking. Good restaurant. Bed and pillows were not super comfortable however. High class. Not too far from city center."

"Excellent and very friendly"

"Excellent parking nice staff clean throughout"

"El hotel está muy bonito muy cerca del alcazar. El personal muy atento"

"Hotel muy recomendable, personal muy amable"

"Amazing property! We loved everything - the art, beautiful furniture, woodwork, pool and the breakfast. The staff were extremely knowledgeable and have great recommendations. Easy parking. Big room. Friendly restaurant and bar staff too. Loved everything minute of it and can’t wait to return."

"Nice hotel, clean and walking distance to the main attractions."

"The owner Andres was very friendly and helpful. He gave detailed information about Segovia and the surrounding area. He even made suggestions about our travel itinerary on the way to Toledo. The apartment is very nice and spacious, the kitchen area is spotless and well equipped. Wish we could stay longer in this place."

"Todo muy limpio y todos muy atentos"

"Limpia"