Nuevo Penthouse WOW | Aldea Zama | Concierge y mas

Resumen:

Lleva a toda la familia a este fantástico lugar con muchas zonas para divertirse.



El espacio:

🔝Características destacadas🔝:

• Piscina privada

• Internet de alta velocidad

• Auto check-in disponible

• Restaurantes y supermercados a poca distancia a pie

• Servicios de concierge

• Cocina totalmente equipada

• Instalaciones wellness en el condominio Luum Zama, pioneras en Tulum incluyendo Temazcal, sauna, tinas frias y calientes y alberca interior (Actualmente en mantenimiento a 30 de Junio de 2026)



🛌🏼 Distribución de habitaciones:

1Hab - 2 camas individuales (baño compartido con hab 2)

2Hab - Cama queen size (baño compartido con hab 1)

3Hab - Cama king size (baño completo en suite)



« La capacidad máxima de esta villa es de 6 huéspedes; sin embargo, el precio puede variar según el número de personas que se alojen en la casa »



📏 Reglas:

✢ Las mascotas no están permitidas, salvo previa solicitud y con depósito de seguridad adicional.

✢ No fumar dentro de la villa.

✢ Por favor, notificar antes de que otra persona entre a la casa para poder modificar la reserva.

✢ No se permite la entrada de personal externos (por razones de seguridad). Los vendors externos en caso de ser autorizados requerirán depósito de seguridad y cargos extras.

✢ La limpieza no está incluida; se cobrará un costo adicional por limpieza y cambio de sábanas o tallas



Acceso de invitados:

El departamento cuenta con una pequeña piscina privada. Hay acceso a Club de Playa incluido en su estancia y a las instalaciones wellness de Luum Zama (actualmente cerradas por falta de mantenimiento)



El barrio:

Esta villa está ubicada en **Aldea Zama**, una de las zonas más exclusivas de Tulum, situada entre el centro del pueblo y la zona hotelera. A pocos minutos caminando encontrarás cafeterías, restaurantes y tiendas de conveniencia.



El centro de Tulum se encuentra aproximadamente a 10 minutos en coche y ofrece una amplia variedad de restaurantes, bares, tiendas de conveniencia, tiendas de souvenirs y encantadoras experiencias locales.



Las playas de Tulum y la zona hotelera están a unos 10–15 minutos en coche, dependiendo del destino específico y de las condiciones del tráfico. En esta área también encontrarás restaurantes de alta gama, más tiendas de souvenirs, excelentes clubes de playa, bares, boutiques, cenotes y muchas otras atracciones para disfrutar de una experiencia completa entre la selva y la playa de Tulum.



Cómo desplazarse:

Recomendamos rentar bicicletas, motocicletas o un automóvil, o bien utilizar nuestro servicio de transporte privado para desplazarse por Tulum y evitar las elevadas tarifas de los taxis, ya que actualmente no hay servicio de Uber en la ciudad.



Otras cosas a tener en cuenta:

◘ DISCLAIMER ABOUT LIFE IN TULUM



Tulum is a place of enchantment, where ancient Mayan ruins meet lush jungles and the crystal-clear Caribbean Sea. As you embark on your journey to this tropical paradise, we kindly ask you to consider the following essential details:



1. Harmony with Nature:

Respect Nature, Be Respected: Our villa is nestled in an ecologically unique area, and we cherish our commitment to preserving its natural beauty. We kindly request your cooperation in avoiding littering in the surrounding areas. Respect the wildlife in their natural habitat. Conserve energy by turning off lights and using air conditioning judiciously. Ensure AC units are switched off when you leave the premises.



2. Construction Updates:

Evolving Tulum: Tulum is currently undergoing significant growth and transformation. Please take note: Construction in the vicinity may be in progress during your stay. Typical construction hours are from 9 am to 5 pm, Monday to Saturday. At times, these hours might extend from 8 am to 6 pm. Some phases of construction may involve noise. While we strive to make your stay memorable, construction-related circumstances are beyond our control.



3. Fauna Encounters:

Wildlife Abounds: Tulum is home to a diverse range of creatures, from sea turtles to jungle-dwelling species. These animals may pass through or seek new habitats due to ongoing changes and construction: Please do not harm any wildlife you encounter. Notify us if you come across any animals so we can safely return them to their natural environment. Additionally, we strongly recommend keeping food in the fridge to avoid tempting these little friends, as we have no control over their persistent search for food.



4. Essential Services & Amenities:

Infrastructure Awareness: Tulum, though charming, is a small town with infrastructure not originally designed for high demand. Here's what you need to know: Basic services like electricity, water, and the internet may experience disruptions. These interruptions may result from weather conditions or maintenance work. While beyond our control, we are committed to assisting you if such situations occur. Amenities Update: Occasionally, amenity issues may arise due to frequent guest use. Please be assured these situations are considered normal and not due to negligence. Our Concierge Team is ready to address and resolve any amenity-related concerns promptly.



5. Pool, Plunge Pool & Jacuzzi:

Pool Care: We diligently maintain our pools, but conditions may vary at check-in due to factors like weather, natural debris, and wildlife. Rest assured, we have a dedicated maintenance team to address any concerns.



6. Listing Pictures:

Property Updates: We may occasionally make last-minute changes due to previous guest damage. While our listing pictures may differ, rest assured that we are committed to maintaining high standards and providing a superb guest experience. Feel free to contact us with any pre-arrival questions or concerns.



7. Weather & Hurricanes:

Natural Occurrences: Quintana Roo is prone to hurricanes and heavy rains. We recommend comprehensive travel insurance to cover any cancellations related to these events or similar situations.



8. Navigating Tulum:

Growing Town: Tulum is rapidly evolving, and some streets may be challenging to locate or not fully paved. For example, zip codes can also be mixed, and streets with the same/very similar names or hard to find. Fear not: Our dedicated Concierge team will provide precise villa location details via an instant messaging app on your check-in date. Comprehensive check-in instructions will be given. We are committed to assisting you in every way possible during your stay. Welcome to Tulum! We're excited to be your hosts on this unforgettable journey, and we're here to ensure your experience is nothing short of extraordinary.



9. Humid Climate:

Tulum's climate is characterized by high humidity, particularly during the wet season. Visitors should be prepared for muggy conditions and changes in house construction materials, such as Chuukum stucco, which naturally adapts to the humid environment. Each topic provides valuable insights and guidance for visitors to Tulum, ensuring a comprehensive understanding of the destination's unique characteristics and considerations for a pleasant and informed stay.



10. Tulum Parties

Our town has become a worldwide focus for vacations. Tulum hosts many different types of guests, from families and friends to work-related trips and young people looking to have a good time. Parties are very common, especially during the holidays. Even though we prohibit them, we do not have control over external events. If loud music from external parties disturbs your sleep during your stay, we will do everything in our power to assist you. However, please be aware that this is beyond our control, and we cannot be held responsible



11. Concierge Services

Our specialized Concierge team will be happy to arrange any third-party services you may need before or during your stay, such as tours, transportation, chefs, yachts, spas, decorations, etc. While we can help coordinate these services, we are not responsible for any situations that may arise with these external providers. Should any concerns occur, we will assist in resolving them, but we cannot be held accountable for external situations. Please note that this does not affect your experience with the villa itself. Additionally, our Concierge service is available from 8 am to 10 pm and is not a 24/7 butler service per se. If an emergency arises outside these hours, please give them a call.



Política de Proveedores Externos



Para garantizar la seguridad de nuestros huéspedes, del personal y de la propiedad, cualquier proveedor externo que no haya sido recomendado o autorizado previamente por nosotros estará sujeto a una tarifa de acceso de $3,000 MXN por proveedor.



Esta tarifa contribuye a garantizar la seguridad de la propiedad y de nuestros huéspedes, así como a cubrir los costos administrativos y operativos que pudieran surgir en caso de daños, desperfectos o incidentes ocasionados por proveedores externos.



Todos los proveedores externos deben ser aprobados por la administración antes de ingresar a la villa. El acceso podrá ser denegado si no se cuenta con autorización previa o si no se ha cubierto la tarifa correspondiente.



Interacción con los huéspedes:

Nuestro equipo de concierge estará disponible por mensaje de texto de 8:00 a. m. a 10:00 p. m. Las emergencias siempre serán atendidas de inmediato.



Una vez realizada la reservación, nuestro equipo se pondrá en contacto contigo para ayudarte a planear tus vacaciones con anticipación y asegurarse de que aproveches al máximo el destino, compartiéndote nuestras mejores recomendaciones y joyas locales.