4/10, Deficient
Tonia., Tombstone
Viatge en parella
2 de maig de 2026
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats, estat de l’allotjament i instal·lacions
I stay at Hilton resorts and hotels all the time, and this one is rated the worst of all of them. There was no coffee when we arrived, the air and heat unit was so loud, and our handheld shower unit flew off the wall and sprayed water everywhere. When we told the front desk the girl looked at us only and said oh okay I will tell someone. That was not the response I was expecting. We had to leave early to catch a flight and we're unable to shower since the shower could not be replaced in time, that morning. There was no offer of the use of another room, a shower, or even a coupon or discount for the trouble. This is not the kind of customer service we are used to from a Hilton resort, and I was quite disappointed. The hot tub had so many chemicals in it that it actually found up and the phone started blowing all over the cement and pool area, and we decided not to use it. There were no premium channels offered on TV, just ones you have a password for already. The worst was the bedding! Normally, the Hilton has feather pillows or upscale hotel brands but this one had foam pillows that squished down and we could never get comfortable even with two each. We had a terrible sleep and we're very annoyed that we could not take a shower! I would never stay at this hotel again, and was very disappointed with the lack of empathy from the staff. We mentioned it again upon check out, and no discount was offered, no manager apology or follow up via email or phone. Booo 😔 never again.
Tonia.
Estada d’1 nit (abr. 2026)