Trustom Pond National Wildlife Refuge

The rooms seemed to be freshly redone and were clean but the balcony door was broken when we checked in, the lock didn't work and there was a broken drop bar as the only lock which did not fully keep the door closed. The staff never answered the desk phone so I had to go down to the front desk several times to get the door looked at and when I asked for an extra blanket, it took over an hour and me going back to the desk to get it. There were no elevators to the second floor, only stairs so keep that in mind for anyone with mobility issues or heavy luggage. The pool was also ice cold to the point my daughter wouldn't go in. For the price, I expected just a little better.