4/10, Deficient
Sleiman El
4 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
We missed the memo that check-in at this property finishes at 7.30p.m., and while this may have been an oversight on our part, my friend and I were rebuked as if we were children by the hotel manager/owner who then applied the "law" of charging, each of us, a late check-in fee. I don't mind paying a late check-in fee, if needed, but the hostility and lack of courtesy of the check-in staff was remarkable - the man was on his way out with a bottle of wine when we arrived at the property, and our late arrival was clearly a bother. However, if you are going to charge a late check-in fee and apply your rules, there is no need to scold your customers. We stayed one night only at this property (it was too late to find another accommodation so we had to cope with the rudeness), and we are certainly not returning. PS: we had reserved two rooms, only one of which had a functional air conditioner. Mine didn't so I hardly slept that night because of the heat and the insects swarming the top-floor room I was allocated.
Sleiman El
Estada d’1 nit (jul. 2025)
