I booked this hotel because it had decent reviews when I booked it (February 2024) and it had a really nice looking pool that my family was excited to use at the end of our 3 week vacation in Italy. Unfortunately, when we got to the hotel it was in a very distressed, ugly and dangerous looking area (surrounded by abandoned buildings with broken windows), a defunct supermarket, and almost no restaurants. When I checked in, I think I was the only person that was checking in that day as my reservation was the only one in the receptionist’s folder, I was told that the parking was free but that the pool would cost 25 Euro per person per day to use. This was not disclosed in the Hotels.com listing or anywhere else, and would have been the first reason I rejected this hotel. The bad neighborhood and scary neighboring buildings would’ve been the second reason not to book, if that had been disclosed. Staff was very nice, breakfast was plain but functional with decent staff, the room was clean but so very old, the bathroom looked clean but with mold in the grout, and the beds and pillows were almost unsleepably uncomfortable. We accidentally left an insulin vial in a cooler in the refrigerator and I could not get anyone to answer at the hotel to find out if they were holding it or if I could have it sent to me, and they never notified me. I am horrified that I was charged anything for this stay, and even more distressed that it was so expensive for such a terrible experience.
