Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo itself was nice and in a nice location. It was in Sun Valley, close to Ketchum, and other experiences. The property was very serene and calming.After-hours service was a different story. We called ahead to plan our check-in around 10pm at night due to the drive. The keys were there and everything appeared to be on track. However the keys did not work. When I called the after hours number, I was treated with disrespect as if I had interrupted their evening.I asked if we had possibly been given the wrong keys and aggressively the woman responded, "I don't know what to do for you. They are the right keys, I double-checked them myself. There are several entrances, so make sure you have the right one." I told them that we followed directions to the second floor, but we would try the keys several more times. After fighting with the door and wandering around the property for another 30 minutes, we called the after-hours number again. "Those are the right keys!" she said again. Annoyed, she responded, "I'll call the maintenance man and see if he can help you get in." Before I could say thank you, she hung up on me. The maintenance person was very nice and informed us that we were given the wrong keys. He was accommodating and professional while apologizing for the mishap. At checkout, there was a very sweet lady who was also accommodating.Overall, I would stay there again only if I was 100% sure that I didn't need after-hours support. I will probably find an air BnB in the future.