2/10, Horrible
Constantinos, Los Angeles
27 de maig de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
This was the worst experience I ever had after 40 years of continuous traveling! I got an expensive room that had no phone in the room, was far away from reception so for everything I had to spend time and energy to go and get it or request it since there was no phone. The worse I had specifically asked for a room that was goin to be close and convenient since my mother 91 years old was with me. No indication of prices for mini bar and there was no water although they kept telling there was in the room. When I checked out both the lady in the front desk (that witnessed my horrible experience along with a sofa bed that was impossible to sleep, hitting on metals on the side and practically with no mattress), and the front desk manager showed their understanding and Stephan the manager assured me that they were going to let Expedia know of the problems I face and ask them to give a refund. To make long story short and I do have the written communication, they never let Expedia know and they didn't know of the story that they couldn't give permission for refund, every time Expedia called them. Finally after pressure I received a response from Stephan, stating that they changed their mind for the refund! Aroom for over 350 euros for one night proved to be unsafe and unconfortable to stay in and with a view of the trash cans! STAY AWAY from staying there! They try to rip off their customers, promising and then after you leave trying to discourage you by refusing what they promised.
Constantinos
Estada d’1 nit (maig 2025)