2/10
I booked this property - a 2 bedroom apartment, sleeping 5 - but was sent a message from the host the day of check-in moving us to a different unit due to “uncontrollable circumstances.” She said it would be a one bedroom that sleeps 2. I let her know that would not work, as we have 4 people in our party. She told me there was a fold out bed available too. This meant I had to bring a blow up mattress for my toddler. She was resistant to giving me a fair price for this change, but I eventually agreed to 50 off. When we showed up, the unit was not a one bedroom but a studio/loft. I contacted her and customer service immediately as this was not what I reserved NOR what I agreed to in the change. I was told I agreed to the accommodations because I came to the room. I spent two hours on the phone with customer service trying to get out of this reservation. VRBO offered no protections for me and the host was given the power to make decisions regarding refunds, etc. even though she was the one who misrepresented the unit. We ended up having to cut our vacation short due to this. After much advocating, I did get refunded for the night I canceled. But no compensation was given for the fact that I did not get what I reserved. I truly wonder if she is running a scam by booking people in one room and then placing them in a room of lesser value.
Bethany H.
Estada de 2 nits (des. 2024)