10/10, Excel·lent
Karen, Ellicott City
Viatge en família
3 d’ag. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
We enjoyed the spacious, clean, and comfortable room. The bed is amazingly cozy with options for pillows, making the sleep very good. The hotel is nice and inviting with updated and clean conditions, a small pool, and a good fitness center. Our only complaint is the lack of staff assistance, particularly at check in. We had to wait while the desk clerk talked day trading with, what appeared to be, a friend rather than a hotel guest. There didn't seem to be anyone to request additional room coffee from, as the room had only one regular coffee pod for two people over two days. And the bar that advertised drinks and light fare had no staff. We think breakfast had one staff member, but we chose to go to an outside establishment to get coffee and food in the mornings. The location is a developing "false" main street, with a Target, Costco, and chain eatery options. The continued development means construction during the day. The loud music from the restaurant next door is a bit of a nuisance, but it ended by 10:00 PM, so tolerable. The parking is around back, but it is marked by just a public parking sign, nothing tells new patrons that hotel parking is around the back as well. There is a water bottle filler in the hotel, but only a water fountain in the fitness center - again, manageable, just a bit odd and inconvenient for those exercising. Overall, a nice hotel and good stay with some tweaks to work on for customer service, but we would return in the future.
Karen
Estada de 2 nits (jul. 2025)