6/10, Acceptable
laura
8 de set. de 2025
Què li ha agradat: Neteja, personal i servei
I love the W, but this was below par others. Furthermore having stayed at Sofitel Sentosa previously, at a cheaper price tag I'd go back there before returning to W.
Issues we had included:
- My partner having a major Fall and injuring his shoulder and hip. There was a wet floor sign, however as this was directly in front of the elevators there was no avoiding walking through the wet floor.
- On the last day we were locked out of our room for 45 minutes in wet bathers. Security had to come to fix it as the door swipe totally malfunctioned.
- At the Woobar, oil underneath a table stained my dress. They offered to launder it for free. Only for it to be returned STILL with the oil stains.
- my partner got a few hard boiled eggs at breakfast. Cracked them all, all fully raw. Such a food safety issue. And very disappointing.
Additional feedback, the towels felt quite old/ not soft and very small.
A lot of the lounge chairs in pool area were broken. I think every third at least was torn. And every pool towels was shredded on the edges. Really not what you expect from a 5 star hotel.
laura
Estada de 4 nits (set. 2025)
