Condo is fully equipped and meets basic needs for a stay, but could use a little TLC. Gorgeous views of adjacent mountains. Mattress needs replacing as it is uneven and doesn’t allow for comfortable rest. Weatherstripping on deck door recommended to stop cold air from coming into living room through door gaps. Fridge works fine but has a rather loud humming sound to it, similar to a loud bath fan when running which doesn’t create relaxing environment when in adjacent living room.
Reported fridge sound upon arrival (along with uncleaned condo) and received quick response to address; while the cleaning crew came shortly after, unfortunately fridge issue was unable to resolved during our stay. While we appreciated the attention/efforts regarding our concern, ultimately the Guest Contact (who we later learned was actually the owner, not Evolve representative) sent a very unprofessional communication to us, making it seem as if they didn’t believe reported fridge issue, and threatened to mark us as complainer guests if we left feedback on what happened. This interaction was reported directly to Evolve management, who was extremely professional, heard our concerns and noted that they will address with owner.
Would definitely rent with Evolve again via HomeAway but will NOT rent this unit due to interaction with owner. Have used HomeAway / VRBO over a dozen times and always had positive experiences, so chalking this up to a one off issue.